We have partnered with MAKO Medical Laboratories to provide in-office lab services for our patients.
Their mission statement is S.H.A.R.K., an acronym described below:
S – Service | CUSTOMER OBSESSION
MAKO is built upon above and beyond customer service. I will provide exceptional service to our providers, patients, and team members positively, compassionately, and urgently.
H – Honesty & Integrity
At MAKO, Integrity is doing the right thing all the time, every time especially when no one is watching. I will exhibit integrity through the core principles of being honest, trustworthy, and ethical.
A – Accountability
As a MAKO team member, I will do the right thing and take responsibility for my actions holding myself and my colleagues accountable.
R – Real-Time Communication
Meaningful and honest communications is key to MAKO’s success. I will communicate with customers and team members in a receptive, responsive, and respectful manner.
K – Keeper of Quality
MAKO is dedicated to excellent quality and service. I will work diligently to provide consistent quality, producing as perfect an outcome as I can. When necessary, I will identify root causes and resolve them.